Business Process Outsourcing

Driving productivity and performance improvements for businesses

Business Process Outsourcing

Business Process Outsourcing

When businesses are in a stage of growth, quickly finding trained staff to take calls and provide support can be challenging.

When it fits with our areas of expertise, Confie’s business process outsourcing (BPO) solutions can step in to close the gap. Our BPO division has helped many organizations increase their efficiency, improve customer relationships, and spend less money on business operations. By subcontracting a portion of business-related operations, businesses can lower labor and operational costs, spend less on travel and technology, and increase multichannel engagement.

Confie’s BPO division has over 1,000 staff members who are predominantly bilingual in English and Spanish. Our facility is located in Tijuana and operates every day of the year for 24 hours a day. This constant availability ensures maximum efficiency and productivity. This setup makes our BPO division well equipped to lighten the load for a variety of business types through essential services like call center needs and IT support.

World Class Business Solutions

With Confie BPO call center solutions, you’ll discover improved business outcomes by maximizing your operations. We answer your industry challenges with call center services that provide a 30-40% decrease in labor costs, 24/7 operations and skilled talent at an affordable rate. Our BPO services are designed to integrate seamlessly into your existing program with data-driven analytics to customize your road map to success.

We have over 10 years of experience in BPO: You can shine in your core mission and let us handle the rest.

Benefits of Confie BPO Partnership

Office Collage
  • Category expertise
  • Skilled bilingual staff members
  • Reduce labor, operational, and technology costs
  • Near shore solution: low travel costs
  • Multi-channel engagement
  • Strong part of our winning Confie culture